Crisis communication

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Thumbs up to Facebook’s crisis communication team – here’s why

Never underestimate the power of the press. The last two weeks have been straight from hell for Facebook's crisis communication team - with billions of dollars wiped from the company's market value following the Cambridge Analytica crisis. Nevertheless, they are doing a great job [...]

Was this just too Uber arrogant?

Ride-sharing firm Uber is edgy and disruptive, I get that. It’s part of the way that Uber positions itself to the market – it’s a hip service, not something stuffy and tired like a regular taxi. In fact, Uber goes to great lengths to underline that it’s not a taxi service.